Electronic mail Connectivity Issues

These FAQs will demonstrate some of the common issues surrounding Electronic mail Connectivity, and how yous tin resolve them.

Simply click on a title below to skip to the most advisable FAQ. Y'all can also click theTop button to return and make another option.

POP3 Troubleshooting

Upon Send/Receive there are no new letters, although there should be.

Our mail arrangement uses a load balancer that may, when the server is under heavy load, say that there are no new messages when there are. When the load returns to normal, the letters will be available.

E-mail copies

Occasionally users may see duplicate (or more) of the same email in their mailbox. This usually only happens during periods of high load on the Popular server, and when the client has the "Leave Mail on the Server" option selected in their client configuration. If yous desire to exit mail on the server, you should utilise IMAP, as this is the whole purpose of that protocol.

Outlook cannot download messages/ "1970" emails

Occasionally messages may be delivered to a mailbox with an invalid date, in which case, the post system tags them with a engagement of January 1st, 1970 or similar. If this happens, Outlook (in detail) will not download the messages from the server. Using an IMAP client usually allows admission to these messages, which can then exist deleted.

Problems sending Email - Some uncomplicated checks

In guild to transport due east-mail deeply through our post servers, the SMTP authentication option needs to be enabled within your e-mail client software. Under the Outgoing Post Server heading, check the My Server requires authentication box and click OK.

On some clients, such every bit Mac Mail service, you won't see this option, instead y'all will see an choice called 'Use SSL'. Ensure this is selected. You should besides ensure the Outgoing Ports are detailed as either Port 25 or Port 587. Observe out how to update your server settings in your email customer.

Please notation: Some Internet Service Providers (ISPs) may block Port 25, so y'all may demand to try both options. You may also need to contact your ISP to ask if their policy is to block utilise of a 3rd party SMTP server. If it is, your Internet access provider will probably suggest y'all to use their SMTP server and will provide y'all with their SMTP settings which you volition need to insert instead of the above.

Tip: If y'all log in to 123 Reg webmail via https://webmail.123-reg.co.u.k. you will be able to send and receive e-mail from anywhere in the globe.

How to update my server settings in my email client?

This FAQ will help yous if you are having problem connecting to your mailbox.

I of the most common problems that occur with mailboxes are caused by wrong server details entered into electronic mail clients. The beneath options will show you how to update your server settings for some of the most popular email clients.

This commodity will assist you with Apple Postal service, Outlook 2013, Mozilla Thunderbird and Android.

Apple Post

Pace 1 of 6

Open the Preferences window and select the Accounts tab, then select the account you wish to to edit the settings for from the panel on the left hand side of the window.

Hither you will exist able to view the business relationship type you have fix up. In the below example, nosotros are using an IMAP account.

Step 2 of six

Using the tabs at the top of the window, select the Avant-garde page. Now ensure that theAutomatically find and maintain account settings option is non enabled.

Step 3 of 6

Salve your changes by selecting another account or closing the account preferences box, and selecting Salvage when prompted.

Pace four of 6

Y'all tin at present go back into the business relationship settings and make changes to the mailbox. Click on the Avant-garde settings tab and set the SSL port to 993 and set the hallmark as Password.

Pace 5 of 6

Side by side y'all will demand to update your SMTP port and out going server data. From the Accounts folio, click on the SMTP drop down at the bottom of the list, and so select edit SMTP server list.

Stride 6 of 6

This volition accept you lot to your SMTP data. Set the port to 465 and the authentication to password, and click the OK button to confirm your changes.

Outlook 2013

Pace 1 of 3

Open the Account setting menu from the File menu, and and so select the Email Address tab and click on the change button.

Here you should check that your incoming mail server matches the account blazon; and so if you accept an IMAP business relationship type, your mail server should be imap.123-reg.co.great britain. A POP account should have pop.123-reg.co.uk.

Step 2 of iii

Next, access your Outgoing Server settings by clicking on More Settings and then selecting Outgoing server. Ensure that the option entitled My approachable server (SMTP) requires authentication is ticked, and that it uses the same settings as your incoming server.

Step iii of three

Select the Avant-garde tab and ensure your ports lucifer the below:

  • Incoming POP port: 110
  • Incoming IMAP port: 143
  • Outgoing Port: 587

Mozilla Thunderbird

Pace ane of three

Open the Account setting menu from the Thunderbird menu, then select the Server Settings tab for the email address you lot wish to edit.

Hither you will run into you current server settings. Ensure that the business relationship type matches the server settings; and so a POP account volition have the server pop.123-reg.co.uk, and an IMAP business relationship volition have imap.123-reg.co.united kingdom of great britain and northern ireland. SSL/TLS volition be your pick for the Connection security, with Normal Password set as the Authentication method.

Your port should be set to 993.

Step 2 of iii

Adjacent, select Approachable Server (SMTP) from the carte on the left hand side of the page. Your SMTP server details should be:

  • Server name: smtp.123-reg.co.uk
  • Port: 465
  • Security: SSL/TLS

To make changes, click on the Edit button.

Pace 3 of 3

Make the required changes and so click the OK button. Your changes volition now be saved and everything shall resync.

Android

Step 1 of iii

Open your settings card, and select accounts. You will run into you email and electronic mail type (POP or IMAP)

Step two of iii

Access the Incoming settings for the e-mail address and ensure that the incoming server accost matches the beneath. Ensure that you apply the blazon that matches your type from step 1.

  • POP/3: pop.123-reg.co.united kingdom
  • IMAP: imap.123-reg.co.great britain
  • Incoming Port Number with SSL/TLS (Any certificate): 995 for IMAP, 994 for POP

Pace 3 of 3

Now take a stride back and click on the Outgoing server settings. Your details should be:

  • Outgoing Server: smtp.123-reg.co.uk
  • Outgoing Port Number with SSL/TLS (Any document): 465

Once yous have entered these details, salve and retest.

iPhone

Pace 1 of 3

First bank check the type of account yous have ready. Click Settings, and so Mail service, Contacts and Calendars, and so select the account. Make certain the incoming mail server matches the type of account (the account type volition exist listed to a higher place the Name field).

For Pop accounts, your hostname volition be pop.123-reg.co.u.k., and for imap accounts information technology will read imap.123-reg.co.united kingdom of great britain and northern ireland. If these differ, change the mail server then retest.

Step ii of iii

Adjacent, click on the SMTP server and ensure that your details are gear up to:

  • Outgoing server: smtp.123-reg.co.uk
  • Approachable Port with SSL on: 465

Step 3 of 3

Check your incoming port numbers by accessing your advanced settings, your incoming port number should be set to 993. One time you accept entered these details, relieve and retest.

Emails sent to me aren't getting through. Can I stop this?

This answer volition explain what messages similar to 'ATLAS_RBL […] is listed at pbl.spamhaus.org' means, and how to stop them being sent.

E-mail blocking problems

Occasionally, someone who has sent you an email may receive a message maxim that a mail they sent you hasn't been delivered. The electronic mail they sent has been blocked, and the full message is:ATLAS_RBL 68.253.93.72 is listed at pbl.spamhaus.org. Contact tech support enclosing a re-create of this error message one-mail address.

The message volition contain a total e-mail address in place ofemail address. In that location may also be another accost in place ofpbl.spamhaus.org. Only the sender will receive the message. You volition non receive notification that an email to you has been blocked and you volition be able to send and receive other letters as normal.

The message is part of our effort to block spam sent to email addresses hosted on 123 Reg. Nosotros check the IP address of the server each email has been sent from against several lists of addresses, 1 of which is maintained by The Spamhaus Projection.

If the IP address is on whatever of these lists so nosotros cake the email. Although this stops lots of spam getting through, it does hateful legitimate messages occasionally get blocked also. If this is happening to someone trying to ship you e-mail, it'southward easy for them to stop it occurring in the time to come.

Fixing it

The person who sent you the email shouldforwards the bulletin they received to the accost shown in it. We'll put the relevant IP address onto our list of allowed addresses, so hereafter mails from that person come through to your inbox.

If the message mentions spamhaus.org, they can likewiseenter the IP address in the bulletin (due east.g. 68.253.93.72) into the Lookup IP box on The Spamhaus Projection".

This will remove the IP address from the Spamhaus list and should ensure that other email providers using the listing end blocking messages from that person.

I take reached my mailbox quota size. What can I do?

This FAQ will assist you to create more than infinite in your mailbox. The below instructions will explain what it means when y'all exceed your mailbox quota, and the steps you can take to rectify the issue.

What does being over quota mean? Being over quota means you have exceeded your mailbox's size limits. All of the information in your mailbox is stored on a server, and each mailbox has a specified amount of infinite on the server. Once you've filled up the available space, yous volition not exist able to receive whatever more email, or add whatever farther data to your mailbox until you have the space to do so.

You lot can check your mailbox quota size past but checking the bottom of the left-mitt column of the 123 Reg Webmail client. Hither you will run into your email quota accompanied by a bar nautical chart showing how much you have used. In the below example, we have only used viii KB of our 25 GB of storage space.

There are a few options available for creating extra space in your mailbox which are outlined below.

Empty your Trash

Deleting your electronic mail from your inbox doesn't mean its gone for ever; it merely means that its been moved to the trash binder. You can empty your trash binder to remove the email from your server completely, creating more space for you to receive emails. Merely select the emails you want to delete, and and so click the Trash icon.

You can select multiple objects by property the control button and clicking on each object y'all'd like to select, or by pressing Ctrl+A to select all objects.

To avert having to manually remove the trash y'all can set your webmail client to automatically permanently delete anything you transport to the trash folder. Simply admission the options card, and so select the preferences department of the email options; then select tick thePermanently remove deleted emails?setting.

Dorsum up your E-mail

1 way of making space in your mailbox is to create a backup of your old emails, assuasive you lot to move them to a local drive and delete them from the server, without losing them.

This allows yous to save your electronic mail direct from your webmail client to your difficult drive. Simply select all of the email yous would like to salvage, and then click theSavebutton from the folder tool bar.

This will open up your computer'due south file manager, allowing yous to select the destination folder and rename the file you are saving.

One time y'all have saved your emails, yous can delete them from your account.

Clear your sent messages

As with your deleted messages, your sent letters can hang around on the post server, hanging on to valuable space that you could be using for more important matters. As before, when you delete from your Sent message folder, make certain you also empty your trash!

Simply access your sent items folder by clicking on theSent Objects folder from the left hand column, and and then use the delete button from the tool bar at the top of the folio.

Nevertheless need more space? If you've done all of the steps above, and you still demand more space, why non upgrade your Personal mailbox to a Business mailbox for five times the storage space!

MX Server Bounce backs

123 Reg's servers are configured to check to see if email is coming from a Smart Host server, this ways that we check that the server we are receiving the email from is authenticated to transport electronic mail every bit coming from that domain.

Example: If yous were to send an electronic mail from user@Internet access provider-Provider-United kingdom.com through the SMTP server post.Internet access provider-Provider-Great britain.com, to a domain using our servers we will cheque if user@Isp-Provider-UK.com is authorised to send through mail service.ISP-Provider-United kingdom of great britain and northern ireland.com. If the domain is authorised to send through the server we will accept the electronic mail, if however the electronic mail hasn't gone through a Smart Host server and came from an Open up Relay server nosotros will block the electronic mail, equally this method is widely used by Spammers.

550 or 553 Relay Denied Fault

When sending mail, the error message "550 Relay Denied" is given by the SMTP server and mail cannot go out. Most Net Service Providers restrict admission to their approachable mail servers to prevent SPAM from being sent through their mail servers.

If you are getting the "550 Relay Denied" error message, the outgoing mail server cannot verify who you are and will not allow you lot to send mail. Mail service Relay is when y'all connect to a mail server on some other domain and effort to send mail. For case, if you are connected to the net through 123-connect and so endeavor to send post using dissimilar mail server.

In the past, postal service relaying was fine – SMTP servers did not cheque to encounter who was sending the post and would only pass the postal service on. But unsolicited bulk mailers or SPAMMERS accept taken advantage of this to send huge volumes of mail with fraudulent render addresses, which slows down the server for the paying customers who accept the correct to use it and slows down servers everywhere with all that junk mail.

1 of the means to restrict access to an outgoing mail server is to verify that the computer is on the ISP'due south local network. When you dial your modem and connect to your ISP, your computer is given an IP accost that identifies yous as existence a part of that Internet service provider'southward network.

If y'all accept ii Internet access provider's and dial up to one and and so connect to the other's mail server, it may prevent you from relaying mail because your computer is not identified as being on the local network for the provider whose mail server you are sending through.

Instance: If you connect to the cyberspace with 123-connect and endeavor to send postal service using BT mail server, yous will go a 550 error. To set up this, you should effort to use the SMTP server for the provider you have used to dial up and connect to the Internet.

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